Director of Technical Services​/Engineering

Job Title

Director of Technical Services/Engineering

The Director of Technical Services leads the engineering and maintenance service delivery for building infrastructure, overseeing program management, compliance with service standards, and execution of strategic business plans. This role is responsible for enhancing service quality, ensuring staff are properly trained to meet operational expectations, and delivering reliable, efficient engineering solutions. This position works with all senior members of operations, platform operations and company leadership.

This role interacts directly with client and their respective business units to understand needs and opportunities essential for competitively positioning our Engineering Maintenance Management service requirements. In addition to strong technical knowledge of building infrastructure and engineering an understanding of advanced technical knowledge and capabilities in reliability engineering is also required.

Job Description

• Provide national program leadership for the engineering team as well as support in the local market;
  Setting up a âœlocal engineering leadership teamâ from property-level engineers to assist with implementation of the overall national engineering platform
• Coordinate and plan monthly engineering meetings for the key sites in the portfolio, providing training materials/topics necessary to ensure industry and National Engineering process requirements compliance
• Development, implementation and monitoring of technical programs, and policies and procedures as required by both National Operations and Engineering within accounts contractual scope
• Works with account Facility Management leaders and manages Chief Engineers to implement and coordinate requirements such as safety, quality assurance, sustainability, energy management, Energy Star, C&W engineering disciplines, and combined energy and water tracking tools
• In collaboration with the client and Platform team, design and deliver property- and system-specific technical and administrative training for on-site engineering personnel ensuring staff are trained to meet operational scope and delivering high quality technical services
• Manages and oversees through the Chief Engineers, Engineering and operations staff to establish and implement preventive maintenance programs in order to reduce equipment downtime, maintain property system integrity, maximize efficiency and minimize operating costs while protecting the properties assets
• Provides effective and prompt responses to requests from managers, stakeholders and clients
• Establish and maintain a network of consultants/pre-qualified service providers to provide assistance and expertise to the portfolio in matters beyond the expertise of onsite operations staff (i.e. MEP design Engineer of record, Environmental, Structural, and Architectural)
• Assists in scope definition, contract negotiations and bid reviews for service, and capital and expense replacement projects
• Overall responsible for engineering budget and monthly variance of budgets
• Provides direction and oversight to the operating staff for HVAC, MEP systems, Fire & Life Safety systems, Automation, Security, and OSHA compliance program
• Ensures compliance with necessary training programs
• Assists with the preparation of on account RFPs and RFIs for speciality vendor support, participates in new business presentations, portfolio expansion and site assessments
• Provides leadership and direction for the implementation of account initiatives in regard to building infrastructure
• Conducts physical property, mechanical, electrical and system reviews with team as needed or requested
• Provides overall leadership and management of the on account technical services program

• Communication Proficiency (oral and written)
• Interpersonal Skills
• Organization Skills
• Building Infrastructure Technical Proficiency
• Leadership and management of program and resources

• Four-year technical degree plus 15 years of related experience and/or training; or equivalent combination of education, experience, and…