Customer Service Representative

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience.
• Handle incoming calls, emails, chats, and/or interactive voice response systems efficiently.
• Follow all customer service procedures and policies diligently.
• Strive to meet and exceed personal and team goals.
• Record, organize, and maintain customer interactions and account updates accurately.
• Upsell products or services when appropriate.
• Schedule callbacks and appointments to resolve customer issues effectively.

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills across phone and other platforms.
• Basic computer skills and familiarity with relevant software.
• Ability to multitask efficiently.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information clearly and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.