Manager, da Vinci Customer Learning & Development

Manager, da Vinci Customer Learning & Development

Intuitive

$/yr - $/yr

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life‑enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic‑assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture.

Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long‑term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let's advance the world of minimally invasive care.

The Manager, Customer Learning & Development (CLD) will lead a team responsible for all phases of analysis, design, development, implementation, and evaluation (ADDIE) of learning programs and deliverables. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross‐functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful CLD and cross‑departmental efforts, and developing employees.

• Set quarterly and yearly goals in support of corporate objectives
• Drive execution of all learning strategies, projects and goals
• Forecast resource and budget needs to accomplish company and departmental goals
• Hire, develop, and manage learning content and experience designers
• Partner with leadership and cross‑functional teams to research, design, and validate scalable learning strategies that optimize learning experience and outcomes
• Partner with stakeholders to establish, execute and report against shared goals and roadmap execution
• Lead complex, cross‑functional projects by developing comprehensive plans, coordinating multiple work streams, and driving seamless execution with limited supervision
• Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
• Intake and prioritize training requests and assign resources
• Analyze workflows to determine efficacy and opportunities for process improvements
• Develop and foster needs/gap analysis to assess and prioritize opportunities
• Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
• Oversee and supplement any aspect of the overall learning design, development, and delivery as needed

• Minimum 3 years of management, team leadership, or equivalent experience is required
• 5 years instructional design / corporate training experience, preferably in a regulated industry
• Experience designing and developing eLearning, instructor‑led training, assessments, and blended learning solutions
• Delivery of training in a professional or classroom setting
• 1–2 years of experience in biotech or medical device organization preferred
• Education Background
  • Curriculum Development or Instructional Design/Technology degree preferred
  • Education degree acceptable
  • College degree required
• Excellent written and interpersonal communication skills
• Experience with the following is required:
  • Leading a team of instructional designers or educators, or equivalent corporate training professionals
  • Working with SMEs and…