PM - Supply Chain

Responsibilities

• the PM will independently lead multiple complex Service Systems Operations projects that may span systems, geographies and functions within Service Organization. The scope of the role will encapsulate all disciplines related to Supply Chain andor Service Channel systems.

• Lead discrete software andor process projects related to operational strategy, planning and execution that will support Applecare Operations to execute best in class Supply Chain and Channel Repair models.

  Act as liaison for Service Operations to other organizations within Apple to facilitate major process or systems enhancements (eg. Warehouse management, Finance, Business Process Re-engineering, IST, Business Dev etc.).

• Work closely with internal stakeholders within Service Operations to drive projects to successful completion.

  Analyze root cause Service Operations issues to determine gaps and put in place corrective actions.

  Perform training for new systems and processes within Apple Care.

  Write business requirements documents (systems requirements) for systems business enhancements.

• Create deliver effective presentations to executives.

  Analyze and revamp daily operational processes to enhance productivity.

  Work closely with the internal process management team to ensure appropriate synchronization of efforts with business team.

  Manage projects from cradle to grave.

• Provide cost-benefit analyses and return on investment analyses, along with project status to the business.

  Assist with scalability requirements for Apple Cares Operations organization.

  Determine innovative ways to increase customer satisfaction.

  Help assess appropriate tools for Apple Cares Materials Channel organizations.

  Manage projects to assemble and update all process documentation for Apple Care Materials Channels.

  Coordinate discussions that scope out systems requirements for the next 5-10 years in Apple Care.

• Supply Chain and or Channels Operations Experience (4-5 years)

• Experience in managing and leading Service Operations Business Projects.

  Experience in gathering documenting requirements for an Operations Business Projects for either systems or process projects.

  Experience in developing and delivering a project status presentation to executives.

  Supply Chain workflow design process mapping capability.

  Strong leadership capabilities.

• Experience using Supply chain systems such as SAP, APO, Agile, Oracle, or 09 is an asset.

  Implementing Supply Chain or Channel software solutions is an asset.

  Experience in forecasting, planning, inventory management, warehousing, andor channel repair related processes would be considered an asset.

• Consulting experience would also be an asset.

• Education:
  
  4 year degree - Post-graduate degree a plus.

• Additional Requirements:
  
  APIC certification a plus. Project management certifications a plus.

• Domestic & International travel as needed.

ETHEREUM TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ETHEREUM TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters.

Nor will ETHEREUM TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.