Carer Reach Worker

18 hours per week: £22,931.88(pro rata) Over a minimum of three days per week

(Flexible working arrangements will be considered for the right candidate)

25 days holiday per year withan additional 3 days to be taken during Christmas closure (pro rata)

Sunderland Carers Centre is the centrepoint of support for all unpaid Carers in Sunderland, providing vital adviceand support to families with caring roles.

Delivering services across the City of Sunderland area, an exciting opportunity has arisen for a Carer Within Reach Worker

The successful candidate will havegreat communication and organisational skills and be able to provide solutionfocussed support to carers and their families.

The Carer Within Reach Worker will bepart of the Carer Contact Team providing a listening ear service to thosecarers identified as being socially isolated and would benefit from a Within Reach call.

If you feel you would like to be partof a successful team that support carers and their families within Sunderlandplease contact us

The successful applicant for this postwill be subject to a Disclosure & Barring Service Enhanced Disclosure.

For a full job description please or for further information about the post please contact Alison Smith or our Carer Contact Team on  to have a job description and application packposted to you

The Carer Within Reach Worker will be initially responsible to the Service Manager at Sunderland Carers Centre. Emphasis will be placed on the development of awhole family approach to engage families in services which are appropriate to identifiedneeds.

The Carer Within Reach Worker will act within the Carer Contact Team to provide a listeningear service to those carers identified as being socially isolated and would benefit form aWithin Reach call. The post holder will provide accurate and appropriate information, advice,and guidance to carers within the Carer Contact Team function as needed.

The post holder is accountable to the Service Manager with whom they will liaise ona regular basis.

The post holder will be ultimately accountable to the Board of Trustees and the Chief Executive Officer.

The post holder will support activity from the mechanisms within the Carers Centre to ensureall carers are supported via the services delivered by Sunderland Carers Centre.

• As an employee of Sunderland Carers Centre you will receive threeadditional days holiday between 25th December and 1stJanuary, no Christmas working hours, Carer Leave and Support, Flexible working,access to Charity Worker Discounts, as well asbeing part of a supportivededicated team.
• Equal opportunities. Sunderland Carers Centre recognises that the needs of carers are paramount within the services it offers. The Centre is committed to a policy of equal accessto employment and provision of its services regardless of race, religious or political beliefs

To provide Within Reach calls to carers identified as in need of social contact so tackling socialisolation, loneliness and addressing wellbeing

To recognise the signs of issues and problems associated with the caring role and escalatingto the most appropriate team member

To input onto the Customer Relations Data base contacts made by volunteers to carers, aspart of the Within Reach project

To form part of the organisations Contact Team function to provide information, advice,guidance and support with an outcome focus to support carers in a format which mostappropriately meets their individual needs as needed

To provide a first contact service to those contacting Sunderland Carers Centre via telephone,email, face to face or via website enquiries and providing the person with relevant and accurate information, advice, guidance and support as needed

Provide a professional welcome to all customers and visitors, presenting a positive impressionof the organisation

To ensure that incoming telephone calls are answered in a professional and timely mannerand transferred, where appropriate, to the relevant team member as needed

Carry out the necessary administration for this role accurately and within organisationally setstandards including updating the Customer Relationship Management (CRM) System (Charity Log)
Input activity and outcome records to CRM system. Work to achieve agreed carer outcomes,contract Key Performance Indicators and targets as agreed with the organisationsframeworks and commissioning contracts

AlsoWorking as part of the wider team to provide a range of support options which includessupport via telephone, e-mail and 1:1 meetings plus support at a range of meetings both internally and externally.

To develop and maintain meaningful, effective on-going relationships with other organisations and professionals to ensure that carers have a range of accurate information,knowledge and opportunities available to them.

To attend and/or support promotional events, training opportunities or social activities forcarers.

To work with the wider Carers Centre team and partners to identify…