Retentions Advisor

Position: Retentions Advisor (Permanent)
Job Description:

Retentions Advisor – £12.21/hr + Uncapped Commission!

Location:

Sunderland - Roker
Type:
Full-time, Permanent
Salary: £12.21 per hour + uncapped commission (OTE £45,000+)

Shifts:

9-5:30 Monday, 9-5 Tuesday ,9-6 Wednesday, Thursday, 9-5 Friday 9-5 and then 3 weeks Monday to Thursday 11-7 shift with a Friday being a 9-5

Along with working 1 in 3 Saturdays 10-2

Hungry for success? Join our high-performing sales team at Betr Outsourcing!

Got sales experience? Great.
New to the game? No problem — we’ll train you if you’ve got the right attitude.

This is your chance to earn well, grow fast, and work in a vibrant, success-driven contact centre with huge potential.

The Role:

As a Retentions Advisor, you’ll be on the front line, speaking to customers who are thinking about leaving. Your job?
Keep them on board.

You’ll:

* Handle objections and turn “no” into “yes”

* Offer tailored solutions to meet customer needs

* Work at pace in a busy contact centre environment

* Hit targets and earn uncapped commission

What We're Looking For:

* Money-motivated and eager to smash targets

* Resilient and driven – you don’t give up easily

* Coachable – open to learning and feedback

* Fast-paced – thrives in a high-energy sales environment

Why Join Betr?

* £12.21/hour + uncapped commission – OTE £35K+

* Paid training – get fully prepared before hitting the floor

* Clear progression – perform well and you’ll move up quickly

* Incredible culture – work with ambitious, supportive teammates

* Ongoing training & support – we invest in your development

* Company events – including a legendary summer party and Christmas celebration

* 28 days holiday (including bank holidays)

* Wellbeing platform (JAAQ) and auto-enrolment pension

If you’re passionate about sales, hungry to earn, and ready to grow – apply now with your CV.

Betr Outsourcing is an equal opportunity employer. We welcome applicants from all backgrounds