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Assistant Retail Manager

Job in Sunderland, Tyne and Wear, CA13, England, UK
Listing for: Salvation Army Trading Company
Full Time position
Listed on 2026-01-01
Job specializations:
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below

This is a Permanent , Full time vacancy that will close in 7 days at 23:59 GMT .

The Vacancy
  • Do you want to work for a company that has been named in TheUK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organsitationto work for by Best Companies Ltd?
  • Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
  • Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
  • Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
  • Did we mention, there is no evening or Sunday working too?!
  • Our managers lead from the front and takes their colleagues and customers on an amazing journey!
  • Do you have excellent customer service skills, innovative ideas and dynamic by nature?
If this is you, read on!

As the Assistant Manager you will be supporting the manager in the day to day running of all areas of the business. This will include receiving donations,as well as organising collections from private houses and other locations. All of which will be processed and delivered to local SA shops, sold on the premises or redistributed. We will also be offering a repair and reuse service to the community, which helps divert as many unwanted goods away from landfill where practical.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing the centre and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

  • Are resilient, supportive, caring, hands on and enthusiastic
  • Possess a positive attitude in delivering exceptional customer service
  • Want to make a positive change
  • Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
  • Are adaptable; able to think on your feet
  • Have a passion for developing people
  • Have a keen interest in the environment and sustainability
  • Have an engaging personality, the desire to succeed and be the best you can be
THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Company Benefits Annual Leave

Starting at 26 days plus bank holidays, with the ability to buy an extra week.

Virtual GP Service

Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10 pm, 7 days a week.

Excellent Pension Scheme

SATCoL offer a Defined Contribution Scheme, with the company doubling your contributions, up to 6%, and giving you Life Assurance of 3 x your normal salary.

Company Sick Pay

This is paid from the end of your probation period and increases during your employment with us.

Discounts

All colleagues are entitled to a 25% discount of all original, full priced products sold by SATCoL.

Wellbeing Commitment

Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue.

SATCoL offer many more fantastic benefits, please see attachment for details.

Why join Salvation Army Trading Company Ltd (SATCoL)?
  • Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Army’s vital work with vulnerable people in the UK by raising money.
  • Work for a company that cares for its colleagues, stakeholders, community and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
  • We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. With the support of the British public, we have raised over £80 million…
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