Civil Enforcement Officer

This is an exciting opportunity for someone who enjoys working outdoors, and has the commitment and passion required to help to deliver a high-quality service. You will provide excellent customer care, within an important Council service that supports the day to day activities of local residents, businesses and visitors to the area.

Civil Enforcement officers are the eyes and ears of the local community, carrying out a range of important tasks. The main duties of this post will be to carry out on and off street parking enforcement around the Sunderland City Council ward areas.

• Carry out on and off street parking enforcement around the Sunderland City Council ward areas.
• Liaise with members of the public and give advice on parking issues and enforcement procedures ensuring that the Council’s customer care policy is adhered to at all times.
• Issue penalty charge notices to vehicles parked in contravention of the regulations.

• Communicate with customers and provide excellent people skills.
• Handle and diffuse difficult situations.
• Become a fully accredited Civil Enforcement Officer and achieve Certificate for Civil Enforcement Officers (Parking) or equivalent upon successful appointment.
• General standard of education.
• PC skills advantageous, as this role requires the use of various pieces of equipment, including CCTV.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.

• Full time – Monday – Sunday, four days out of seven.
• Two tier shift pattern 7:00 am – 5:00 pm and 10:00 am – 8:00 pm.
• Contractual hours 7:00 am – 10:00 pm to cover events.
• Part time – to be discussed.

Informal discussion please contact Karen Stokoe –
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Applications must be completed on-line at

Support:

Please note that CVs are not acceptable. Applications must be completed on-line at the link above. All communication about your application for this post will be to the email address that you register with North East Jobs. This may include details of an online assessment you may need to complete and an invite to interview if you are short‑listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other method.

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