Student Support Officer

About Education Partnership North East (EPNE)

At EPNE our ‘purpose’ is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do.

Our Purpose is to “unlock potential, create opportunities, and transform lives through outstanding education, skills and training”. Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.

We nurture our very special culture. Our unifying values framework “The actions we take the choices we make - The actions I take the choices I make”represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This why we encourage empowered individuals, personal accountability and growth.

Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action-orientated, and innovating to make an exceptional difference for the world we live in.
Shaping futures for a better tomorrow,join our
change making
community now.

Please see the following link to our 2024 Ofsted Report, in which EPNE was graded as being Outstanding across all areas -
Ofsted-Report-Outstanding

As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.

Are you passionate about supporting students in their learning journey? Are you ready to contribute to the advancement of a dynamic and inclusive learning environment? We have an exciting opportunity for a proactive and enthusiastic individual to join our team as a Student Support Officer within our Future Ready Hubs at our Sunderland College campuses.

To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels. Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users. Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.

As a Student Support Officer, you'll play a vital role in providing support to students, ensuring that they have access to essential resources and information to support their college journey. You will offer assistance and advice on learning resources, study skills, digital tools and student bursary/financial support funds, ensuring that students maximise the benefits of the facilities, resources and services available.

• Customer service to stakeholders in person, by telephone, and email.
• Providing support to students within the College Future Ready Hubs.
• Administration and support regarding student bursary and financial support funds.
• Offering support, assistance and advice regarding a range of Future Ready Hub services including:
  Learning and Library resources, Study skills and digital tools, Student Bursary and Financial Support funds.

• You should have a Level 3 qualification, along with experience in providing customer service, support and guidance.
• Your communication skills, both written and verbal, will be essential.
• To succeed in this role, you'll need strong interpersonal skills and the ability to build excellent relationships at all levels.
• Your communication skills, both written and verbal, will be essential.
• Your positive and helpful approach will be crucial in providing welcoming, supportive and professional services to all users.
• Additionally, your knowledge of equality, diversity, and inclusion will help create an inclusive environment where every student feels valued.

Join EPNE and you’ll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.

• Enjoy a…