Emergency Works Scheduler

Position: Emergency Works Scheduler (Permanent)
Salary from £29,033 + Up to 5% Bonus

Permanent, 40 Hours Per Week

Based at Doxford Park, Sunderland

Keeping communities safe, one call at a time

Join our dynamic Dispatch Team at Northern Gas Networks (NGN) as an Emergency Works Scheduler. This role is central to our operations, acting as the key contact between our customers and field-based Gas Operatives. You will be responsible for scheduling and dispatching both emergency and non-emergency work, ensuring safety, efficiency, and compliance with OFGEM standards.

The working pattern is alternating shifts: 06:30 – 23:00, across 7 days, with a 19% shift allowance

In this role you will

Deliver first-class customer service to internal and external customers; by overseeing the activities of all field-based staff to ensure they comply with field procedures

Liaise with field-based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency are delivered

Operate within business continuity procedures, to assist and support the Dispatch Team Leader throughout and after BCM events

Communicate effectively with all customers including field-based personnel, and Site Managers

Work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first

We are looking for

Flexibility to work alternating shifts, including weekends, bank holidays, and evenings

Ability to thrive in a fast-paced, customer-facing environment

Strong Microsoft Office skills and quick adaptability to new systems

Excellent communication, prioritisation, and decision-making skills

A collaborative team player with a focus on safety and service

Why join NGN?

Salary from £29,033 per annum

Up to 5% Bonus per annum

25 days of annual leave, plus recognised bank holidays and 2 additional half-days over the Christmas period

Occupational sick pay available after the first 2 calendar days of statutory sick pay

Generous stakeholder pension scheme, doubling your contribution, up to 10%

Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a Virtual GP service

Family-friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more

About NGN

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Ethnic Minority/Parents & Carers/ Dis ABILITY) to ensure we reflect and uplift the communities we serve.

Next Steps – Simply click ‘Apply’ and upload your CV, making sure to highlight how your skills and experience align with the role. We aim to contact all applicants within one week of the closing date, with interviews expected to take place end of March. If you require any adjustments during the recruitment process, please contact our Recruitment Team at