Service Advisor

Position Overview

We are currently advertising on behalf of an automotive prestige franchise‑approved car dealership recruiting a Service Advisor for their busy Service Department in the Cardiff area.

• Starting salary of £29,000 per annum (pending experience & current earnings).
• Access to a bonus scheme providing an OTE of £8,000+ per annum (based on customer service scores and upsell).
• Service plans are £25 each on top of this, also!
• Overtime, subject to availability, paid additionally at the standard rate.
• 25 days of annual leave plus the 8 bank holidays.
• CBS (Car Buyer Scheme) is available.
• Workplace pension scheme.
• Access to in‑house guidance & manufacturer‑accredited training at our client’s academy.
• Various additional company benefits, including discount gym memberships, RAC membership discount, CBS car scheme, eye test/optical equipment contributions, and a retail shopper portal which provides discounts to a huge range of retail outlets.
• Fantastic career development prospects with an industry‑leading premium brand and a nationwide company operating for over 40 years that is recognised as a “Best Place to Work” by Glassdoor.
• Working hours are Monday to Friday 8:00 am‑6:00 pm with an hour for lunch, with 1 in 4 Saturday mornings 8:00 am‑1:00 pm paid additionally at the standard rate.

• A working experience within a Service Advisor role.
• The ability to upsell on service work and service plans.
• Customer‑focused and an excellent communicator.
• Familiarity with using Motor Dealership Database Software.

• Professionally communicate with customers about service and repair work required on their vehicle.
• Produce Job Cards on in‑house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise Customer on estimated costs of repairs and timescales of work due to be completed.
• Other ad‑hoc duties as the role requires.

For your hard work, our client is offering a salary of up to £29,000 with OTE of circa £37,000.

To apply for this Service Advisor position, please forward your CV to Harry Thaxton‑Woodcock, quoting the job reference number, or call our office for a chat about this position.