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Quality Assurance Analyst – CX & Player
Job in
Sunderland, Tyne and Wear, CA13, England, UK
Listed on 2026-02-02
Listing for:
tombola
Full Time
position Listed on 2026-02-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
A leading entertainment company in Sunderland is seeking a Quality Assurance Analyst to support the quality, consistency, and efficiency of its Customer Service and Chat teams. This role will focus on improving player experiences via quality insights and collaboration with various teams. The ideal candidate will have experience in customer service, strong attention to detail, and be analytical. Additional language skills in Italian or Spanish are desired.
Join a values-led environment prioritizing player safety and service excellence.
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