Service Advisor

About us

Wearside Audi is one of the top automotive retailers in the UK, proudly representing 32 manufacturer brands with a large range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in a rewards and benefits package to support your career, wellbeing, and life outside of work.

Contract Type:
Permanent, part time

Hours:

16 Hours weekly (Monday and Friday 8am to 6pm, Saturdays 8am to 2pm on a rota basis)

Wearside Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. You will join our friendly aftersales team and work with colleagues and customers. You will report to our aftersales manager to develop your knowledge and career within the industry. This is an opportunity not to be missed.

As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is an exciting opportunity with potential for progression.

• Booking MOTs, services and other repair work for customers
• Advising customers about warranty cover and upselling additional parts / accessories that benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
• Managing a high-volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication while the car is in the workshop
• Maintaining accurate customer records and updating the systems when bookings are made

As a Service Advisor you should bring energy, a warm personality and a passion for delivering a first-class customer experience. You will have excellent communication skills and the ability to explain technical information clearly. Experience using Kerridge/ADP is advantageous, as well as knowledge of other essential dealer systems. You should be a strong team player who can also work independently using your own initiative.

Experience in a similar automotive customer service role is desirable.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

• Strong communication and customer-service orientation
• Ability to explain technical information clearly to customers
• Experience with Kerridge / ADP is advantageous
• Knowledge of dealer systems and automotive aftersales processes
• Team player who can also work independently
• Experience in the automotive industry and a passion for cars

• Competitive salaries with structured pay scales and progression
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

• Eyecare vouchers for vision care
• Smart Health – 24/7 GP access for wellbeing
• Dental insurance for routine and unexpected treatments
• Critical illness cover

• MyView Pay Now – access a portion of pay as you earn with budgeting tools
• Free will writing services
• Flexible life assurance options

• Discounted gym memberships
• Travel insurance
• Home and technology vouchers
• bYond card and exclusive retail discounts

We strongly believe in nurturing our people with manufacturer brand and management training to enhance career development opportunities. We are committed to an inclusive, equal-opportunity workplace where everyone can reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment. Checks may include verification of recent employment, address, credit history and a standard criminal record check. For roles that require driving, a driving licence check will also be carried out. All offers are subject to a 6-month probation period from start date.

We take our data protection responsibilities seriously. Our privacy notice explains how we collect and use data, your rights, and how to exercise them. Please read it to understand how we may process your data.