Service Delivery Manager Annuities

Service Delivery Manager Annuities
(Back Office - Order Processing + Customer Service)

• Independent support of national and international new and existing customers and their IP portfolios (no acquisition activities!)
• Point of contact between customers and internal departments
• Build strong and positive relationships with customers at various levels
• Independent manual and electronic order processing of national and international property right renewals incl. data recording and control for patents, utility models, designs and trademarks
• Ongoing monitoring of annual fee renewals and related document management
• Data research in national and international IP databases
• Quickly and professionally process customer orders & requests while adhering to Service Level Agreements (SLAs) and individual contracts
• Correspondence in English (mainly in writing) with international customers and internal stakeholders
• Regular processing of individual inquiries and smaller projects
• Active participation in the achievement of business objectives

• Several years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanation
• Practical work experience in IP and deadline management
• Independent, reliable, detail-oriented and precise
• Solution-oriented and structured way of working
• Commitment, initiative and distinct ability to work in a team
• Strong communication skills and quick comprehension
• Fluent in written and spoken English (with colleagues), other foreign languages are an advantage
• Confident handling of MS-Office and a strong affinity for IT

• An interesting, varied, autonomous task in an international environment
• Pleasant and open team atmosphere
• Future-oriented service company with flat hierarchies and short decision-making paths

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This role is for a team member not a managerial position.