Travel Consultant

Join one of the North East’s most successful travel agencies and be part of an exciting future with Tates Travel
.

Tates Travel, Sunderland’s leading independent travel agency, is looking for an enthusiastic and customer Travel Sales Consultant to join our award-winning team.

Proud winners of Jet2

City Breaks UK Agent of the Year for two consecutive years, Tates Travel is now part of the Caledonian Leisure Group, combining local expertise with the strength and stability of one of the UK’s leading holiday and short-break providers.

Based in our newly refurbished Park Lane travel centre, this is a fantastic opportunity to join a successful, growing business with excellent career progression and flexible working options.

Full‑time and part‑time opportunities are available, with flexible working options to support a healthy work–life balance. This includes the potential for home working, as well as evening and Sunday shifts where required.

• Delivering outstanding customer service at every stage of the customer journey

• Selling a wide range of holidays and travel products face‑to‑face, over the phone and via social media

• Building and maintaining strong, long‑term customer relationships

• Achieving daily, weekly and monthly sales targets as part of a high‑performing team

• Using your destination knowledge and product expertise to create tailored holiday experiences

• Promoting offers, generating leads and increasing engagement through social media

• Managing bookings from initial enquiry through to customers’ return home

• A genuine passion for travel and exceptional customer service

• At least 1 year’s experience as a Travel Consultant

• Strong sales skills with excellent communication ability

• A positive, motivated and proactive team player

• Confidence using social media to promote offers and drive engagement

• Extensive destination knowledge and the ability to create and sell bespoke holidays

You’ll be joining a business that excels in the provision of holidays and short breaks and is recognised as one of the UK’s leading travel companies.

At Tates Travel and Caledonian, we recognise that the success of our business depends on our people and on consistently delivering a high‑quality product. We are committed to developing, supporting and empowering our teams so they can perform at their best.

We believe in involving our people in decision‑making and continuous product improvement. All team members are encouraged to share ideas and suggestions that help shape the business and support our ongoing success.

Your enthusiasm, contribution and commitment will be genuinely valued when you become part of Tates Travel and the wider Caledonian team
, within a supportive and forward‑thinking organisation.

• Competitive salary with attractive bonus potential

• 30 days annual leave, including bank holidays

• Birthday day off ??

• Discounted holidays

• Clear career progression opportunities

• Company pension scheme

• Flexible working options to support a healthy work–life balance

AtTates Travel and Caledonian, we actively promote a culture of diversity and inclusion, fostering an environment where everyone feels welcomed, valued and respected. We celebrate individual differences and believe diverse perspectives and talents make our teams stronger.