Client Services Executive

We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland.

This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation.

• Work closely with the Client Services Managers to deliver exceptional service.
• Support a team of 12, ensuring every customer interaction is positive and memorable.
• Provide support and guidance to resolve customer issues or queries.
• Showcase your excellent communication and problem‑solving skills.
• Join a supportive and collaborative team.

• Experience in a customer care / experience role.
• Confident communicator and relationship builder.
• Organisational skills with the ability to multitask in a fast‑paced environment.
• Strong analytical skills for interpreting data and providing actionable insights.
• Ability to work collaboratively in a team and adapt to change management processes.
• Effective problem‑solving skills.

Please only apply if you have the right to work in the UK and can work on‑site up to 5 days per week in Sunderland.