Regional Customer service administrator

Regional Customer Service Support Administrator

Sunderland,
37 hours per week,
Up to £12.82 per hour

Working in partnership with Northern Powergrid, we are looking for an enthusiastic Customer Service Support Administrator to be part of the Business Support team which is described as the “engine room” of the regional operation. If you are a team player with a positive attitude and a passion for delivering a 10/10 experience for your customers, we would love to hear from you.

Working hours:

37 hours, Monday to Friday, 8.30 to 4.40 – Flexi Time / Agile working may be offered after the probation period.

Providing administrative support to the Field Operations regional teams that have colleagues based both in our offices and out on site.

• You will be responsible for general admin duties to support our business and our internal and external customers
• Processing purchase orders and service provider payments
• Working on our in-house systems and applications and utilising all Microsoft office products
• Database management and record keeping
• Liaising with internal colleagues, contractors, local authority and customers
• Production of documentation/work instructions
• Identifying new and improving current processes to support our colleagues and customers
• Building strong relationships across our teams

• Team Working
• Planning & Organising
• Time Management
• Knowledge of IT systems and data inputting
• Communication and customer service skills
• Dynamic and proactive, ability to respond to the needs of our customers

Minimum qualification of 5 GCSEs at grades 4/C or above OR NVQ L2.
Strong IT skills including Microsoft Office.

To be considered for this role please send your CV to  or call our office on  for more information.