Administration Volunteer - Care Team

Volunteer – Administrative Support (Sunderland)

Sunderland, England, United Kingdom

• General administrative tasks
• Digitising records by inputting data to our case management system
• Collating information/assessment packs
• Preparing packs for training
• Producing promotional materials
• Answering telephone enquiries
• Contacting local businesses and attractions willing to donate their products, time or tickets
• Supporting the team to grow their presence in the local area by networking with local organisations including schools, churches and community organisations
• Assisting with coordinating family events especially around the school holidays
• Supporting the Volunteering Team with local volunteer recruitment

• Experience of working in an office in an administrative role
• Strong IT skills including Microsoft Office and willingness to learn our in‑house database
• Well organised with the ability to prioritise tasks
• Good communication skills both verbal and written
• Experience of interacting with people from a wide variety of backgrounds
• Ability to empathise with families in stressful circumstances
• An understanding of the importance of safeguarding and confidentiality
• Flexible approach with the ability to work on own initiative and as part of a small team

• Support in person at our office in Sunderland
• Commit to a minimum of 4 hours per week, for a minimum of 12 months
• Hours to be agreed with the Family Support Manager
• Be available to volunteer on Wednesdays to attend Team Meetings

• A dedicated member of Rainbow Trust staff will guide and support you in your work
• Full induction to the charity and a programme of training relevant to your role
• Mandatory training will cover safeguarding, active listening skills, health and safety, confidentiality and GDPR
• Further modules will be available if you would like to develop your knowledge

• We are a best company, top 10 charity to work for
• Professional training and opportunities to develop your skills and knowledge
• Enjoy becoming part of our friendly and welcoming team, knowing you are making a valuable contribution to families
• A calendar of social events for volunteers, including Christmas events and celebrations for Volunteers’ Week
• We will reimburse your out‑of‑pocket travel expenses

Email: volu

Phone:

Enrolment form, references, interview, Disclosure and Barring Service Check (DBS)

Please note that we will only process applications from volunteers who are resident in the UK and who have already obtained the relevant immigration permits. We are unable to sponsor Charity Worker Visas.