Medical Admin

Overview

Medical Admin Job – Sun City, AZ 164954

FYZICAL Therapy & Balance Centers seeks a Customer Service Representative to be the first and last point of contact for clients at our Sun City location. You will join a team focused on delivering individualized care and supporting patients through scheduling, insurance verification, referrals, and front-desk operations.

• VOB IS A MUST TO BE CONSIDERED!! Please do not apply if min to no VOB experience
• After receiving and reviewing referrals, call patients via the phone in a prompt, courteous and helpful manner, and route calls if applicable
• Make sound decisions on how to best assist the patient based on their needs, presented questions, or issues
• Collect important patient data to ensure ease of scheduling
• Verify insurance is active, and update insurance information as needed prior to scheduling
• Obtain prior authorization and/or referrals in accordance with patient insurance coverage for all patient office encounters and referral orders prior to services being rendered
• Schedule appointments accurately in conjunction with provider protocols and patient’s needs
• Have a deep understanding of the most up to date provider protocols and anticipate changes in protocols
• Create patient note in the EMR with the correct medical terminology associated with issues the patient presented
• Research and understand patient record for proper referral and/or imaging documentation, while answering related questions regarding patient charts
• Accurately calculate any estimated patient out of pocket costs for services, communicate all out-of-pocket costs to patient, and collect prior to services being rendered
• Meet individual quotas and KPIs and assist in accomplishing team goals
• Continue to expand knowledge of practice management software as updates occur
• Follow all Standard Operating Procedures
• Understand/perform training on practice management software
• Work with Owner, physician and Marketing Director when needed, to order materials, help with Expo items and scheduling
• Order Office Supplies and Marketing material
• Collect/open mail; distribute mail to proper areas/people
• In charge of maintaining a tidy and clean clinic with certain expectations
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Verification of Benefits a MUST TO BE CONSIDERED!
• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• Excellent customer / patient service skills
• Deep understanding and knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS:

• Prefer one-year medical office experience
• Bilingual is a plus
• Basic phone handling skills;
  Contact Center experience
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion

Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation.