Scheduler, Healthcare

Overview

Four Peaks Surgery Center is seeking a highly organized and customer-focused Front Office Surgery Scheduler to join our administrative team. This role supports daily clinic operations by creating a comfortable environment for patients on admission, obtaining and processing necessary information for patient admission, and ensuring timely billing and scheduling of surgeries.

• Serve as the primary point of contact of the ASC with patients; ensure excellent communication between all providers and correct errors in the chart when possible.
• Maintain pleasant and supportive personal interactions with patients, including phone courtesy.
• Perform preoperative chart preparation, including labs and EKGs received from the physician’s office.
• Make preoperative phone calls to help the schedule run correctly the next day and answer patient questions.
• Complete paperwork for patient check-in and ensure HIPAA compliance.
• Identify and verify patient identification and insurance information.
• Maintain the surgery waiting room by keeping it clean and stocked.
• Coordinate surgical scheduling: find solutions to on-site problems caused by late arrival times, maximize case stacking, and confirm cases with physician offices in advance via email, phone, or Allscripts; coordinate changes to current scheduled surgeries and schedule new ones.
• Pass all patient special requests to the correct doctor or employee.
• Postoperative billing: perform chart checks for completion and correct billing forms; verify all necessary paperwork is sent to billing at the end of the day; return incorrect billing sheets to the appropriate personnel for changes.
• Assist with scheduling of repairs and maintenance as necessary.
• Charts: ensure charts are complete within 72 hours post-procedure; complete follow up on operative and pathology reports; organize a filing system for miscellaneous paperwork, operative notes, pathology reports, etc., in patient charts and logs.
• Assist the Nurse Administrator as necessary.

• High school diploma/GED required
• Minimum 6 months of related administrative or front desk experience
• Experience in medical scheduling is preferred (2-5 years)

• Strong written and verbal communication skills
• Ability to adapt to changing schedules or workflows
• Professional demeanor and dependable work ethic
• Comfortable using multi-line phones and basic office technology

• Regular use of phones, computers, and office tools
• Occasional lifting up to 25 lbs
• Requires sitting, standing, bending, and reaching
• Moderate noise level typical of an office environment

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task in a fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans; ability to read and understand medical benefits
• Bilingual is a plus

Note: Education:
High school diploma or equivalent.

Experience:

2-5 years of prior medical scheduling is preferred. Federal and state regulations apply;
Equal Opportunity Employer statements apply. All job offers are contingent on successful completion of pre-employment criminal history check. All applications must be completed in full for consideration. No phone calls or agencies. EEO/AA-M/F/disabled/protected veteran.