Hospital Bilingual Patient Advocate

Overview

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate. This full-time position is located 100% onsite at a hospital in Sun City West, Arizona with a Tuesday to Saturday schedule from 11:30 AM- 8:00 PM.

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

As a Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy—meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life’s most vulnerable moments.

• Screen uninsured hospital patients at bedside to determine if they are viable candidates for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and follow through until approved.
• Maintain detailed, accurate, and timely documentation in both MPower and the hospital systems on all cases worked.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings to apply the content learned in dealings with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, and financial counselors.
• Answer incoming telephone calls, make outbound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times, and arranging transportation if warranted.
• Request home visits as needed to acquire documentation.
• Inform the client in a timely manner of all approvals and denials of coverage as per established protocols.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs.
• Regular and timely attendance.
• All other duties as assigned.

• High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred.
• Adaptability when dealing with constantly changing processes, computer systems, and government programs.
• Professional experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Effective oral and written communication in both Spanish and English.
• Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
• Hospital-Based Patient Advocates are expected to dress in accordance with their client’s dress code.
• Ability to multitask.
• Ability to function in a fast-paced environment.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork:
  We believe in teamwork and having fun together
• Career Growth:
  Gain great experience to promote to higher roles

Elevate

PFS is an Equal Opportunity Employer.