Home Care Administrator​/Office Manager

Home Care Administrator / Office Manager

Senior Helpers

Senior Helpers of Sun City West-Surprise is a non-medical in-home care service provider dedicated to improving the quality of life for our clients, their families, and our employees. We help seniors maintain their independence and age with dignity in the comfort of their own homes. As a Great Place to Work® Certified company, we foster a culture built on integrity without compromise, open communication, positive attitude, and celebrating life.

We're seeking a sharp, detail-oriented, high-energy Administrator/Office Manager who shares our commitment to compassion and continuous improvement. This position offers the opportunity to make a genuine difference in people's lives, and we're looking to fill it immediately. Join a team where your organizational skills directly empower seniors to thrive at home, with opportunities for leadership growth in our expanding franchise.

Lead your office team to success! As our Office Manager, you'll coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed. We trust our team to work independently and take ownership of their responsibilities, empowering you to bring your best to this role every day.

• Manage daily office operations with professionalism, friendliness, and compassion toward all clients, their families, and caregivers
• Schedule and coordinate caregiver staff based on client assessments and care plans to ensure continuity of care
• Respond quickly and appropriately to scheduling conflicts and emergencies, maintaining peace of mind for families
• Oversee caregiver timesheet completion and submissions
• Maintain and update employee database
• Support caregiver recruitment, hiring, and onboarding processes with a focus on finding team members who embody our values
• Participate in job fairs and community events (travel reimbursed)
• Answer telephone inquiries with warmth and professionalism, provide information to potential clients, and resolve current client concerns
• Develop and implement caregiver and client appreciation and referral programs that celebrate our team and clients
• Ensure client invoices are completed accurately, timely, and according to company policy
• Prepare client welcome packets, prospective client materials, new hire packets, employee handbooks, birthday cards, and thank you notes
• Execute and reinforce administrative and client experience Standard Operating Procedures (SOPs) and best practices
• Partner with ownership to build a world-class team that delivers exceptional service and creates a positive, healthy culture
• Embrace continuous improvement by proactively suggesting and implementing office enhancements

Required:

• Minimum two years of related work experience in general office management, preferably in the healthcare industry
• Valid driver's license with insurance
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to prioritize effectively in a fast-paced, changing environment
• Team player with a positive attitude and excellent people interaction skills
• Proficiency with Microsoft Office Suite or Google Workspace and Outlook
• Ability to learn new software programs as business requires
• Adaptability in different situations

Preferred:

• Prior home care experience in the senior caregiving industry
• Familiarity with Well Sky software

Required Pre-Employment Screening:

• Background check and other screening as applicable

• $22/hr - $27/hr, depending on experience
• Bonus Structure
• Career Development
• Training & Certifications
• Potential Annual Increases
• Potential Career Growth

We are committed to building a strong team that contributes to our exceptional culture. When we support each other, everyone wins—especially our clients and their families. If you bring compassion, integrity, a positive attitude, and dedication to continuous improvement, we want you on our team. Your contributions will truly make a difference in helping seniors live independently with dignity.

Skills can be taught to the right candidate, so we welcome applications even if you don't meet every qualification listed above. We're looking for the right fit who shares our values and commitment to celebrating life.

Senior Helpers is proud to be an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

IND
801