Senior Field Service Mechanic​/Technician - Forklifts & Heavy Machinery

Overview

Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Department: Service

Employment Type: Full Time

Location: Sumter

Reporting To: Craig Carrigan

WMH is seeking a Senior Mechanic/Technician to join our elite team. You will lead advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment, while mentoring junior technicians and driving operational excellence.

• Independence & Field Expertise
• Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology.
• Own Your Territory:
  Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.
• Be the Expert in the Field:
  Deliver on-site service with speed, accuracy, and professionalism.
• Advanced Diagnostics & Repairs
• Troubleshoot complex mechanical, hydraulic, and electrical issues with precision and efficiency.
• Fix it Right, The First Time:
  Perform top-quality repairs & preventive maintenance to maximize uptime and minimize breakdowns.
• Own the Fleet:
  Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks.
• Lead & Mentor the Next Generation
• Train & Develop Junior Techs:
  Share expertise and coach the next generation of mechanics.
• Be a Leader:
  Set the gold standard in service and help newer technicians elevate their careers.
• Customer Engagement & Service Excellence
• Deliver Outstanding Customer Support:
  Provide expert consultation, service recommendations, and technical solutions.
• Customer-Focused Communication:
  Keep customers informed about service updates, repairs, and proactive maintenance.
• Documentation & Compliance
• Maintain accurate service reports, repair logs, and work orders; uphold OSHA standards and industry regulations for safe, compliant work environments.

• Diverse job sites
• Weather-ready; wet, humid, hot, or cold
• Embrace dust and noise

• Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries
• Technical Expertise: Diesel engines, hydraulics, electrical systems, and industrial machinery
• Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus
• Mechanical & Electrical Skills: Diagnose, troubleshoot, repair, and maintain complex equipment
• Industry Knowledge: OSHA regulations, equipment compliance, and safety standards
• Problem-Solving Mindset: Troubleshooting and critical thinking
• Leadership & Mentorship: Ability to train, coach, and guide junior technicians
• Customer Service Excellence: Communication and relationship-building
• Technical Proficiency: Diagnostic software, schematics, MS Office, digital work platforms, fleet management
• Work Ethic & Drive: Self-motivated, detail-oriented, results-driven
• Physical Requirements: Lift 50+ lbs, operate in varied conditions, travel within territory
• Valid Driver’s License: Required for company van use

• Premium Health Coverage: Medical, dental, vision with HSA & PPO options; company-paid AD&D & life insurance
• Exclusive Training & Career Growth: OEM-exclusive and in-house training; leadership development
• Time to Recharge: Generous PTO and paid holidays
• Competitive pay & incentives: Travel time paid; performance-based rewards
• Tool Allowance: Regular tool reimbursements
• Uniforms Provided & Laundered Weekly
• PPE & Safety Shoe Allowance
• Stay Connected: Monthly cell phone allowance
• Company Van, Tablet & Fuel Card: Van home and service area access
• Retirement & Security: 401(k) match up to 9% + profit-sharing
• Job Stability & Growth: In a booming industry
• Work-Life Balance: Flexible schedules
• Ongoing Professional Development: Mentorship and training
• Be Part of Something Bigger: Contribute to an industry that keeps the world moving

Your cue: take the wheel of your future. Apply now.