Retail Associate

Retail Associate – Ross Stores, Inc.

Ross Stores is a leading off‑price retailer with over 2,200 stores and a strong track record of growth. We provide customers with a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while delivering a fun and exciting treasure‑hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment and continuous learning opportunities.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers, treats fellow associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation.

• Prioritize safety and practice safe behaviors.
• Maintain awareness on the sales floor to create a safe and secure shopping environment, ensuring clutter‑free egress to emergency exits and reporting unsafe conditions.
• Treat all customers and associates with respect and courtesy, recognize fellow associates using company recognition programs.
• Assist customers in any way necessary: register‑trained, assist with merchandise, answer questions politely and knowledgeably, greet customers, say thank you at all register transactions.
• Provide prompt and efficient responses to customers, handling all customer issues courteously and involving store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedite newly received merchandise receipts to the sales floor, merchandising all items per best practice and monthly presentation guidelines.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock policies and procedures, process disposals, and coordinate with store leadership.
• Follow all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures, maintaining awareness and accuracy when handling bankable tenders.
• Exhibit a sense of urgency and maximize productivity by executing all store best practices and minimizing steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all store equipment, including PDTs, registers, and PCs as required.
• Ability to spend up to 100 % of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned…