Help Desk Analyst II

Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina!

• Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues.
• Provide Tier 1 hands-on support to users on the AOC/CAOC floor.
• Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required.
• Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure.
• Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance.
• Assist with management SIPR PKI program.
• Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests.
• Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits.
• Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves;
• Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.).

Clearance Level: Secret

Certifications: DoD IAT Level 2 (Security +) or higher

Education: Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent).

Experience:

Recommended experience with the following:
-Assisting large number of users across multiple networks
-Troubleshooting various network and mobile devices, trusted thing clients
-Help Desk Remedy ticketing
-Installation of various IT hardware

In addition to a great culture, Sentar not only fosters an inclusive work environment but also offers an extensive benefits package designed to cater to the well-being of its employees and their families.

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
• Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement, jury and military duty

Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at  . Please indicate the specifics of the assistance needed.

Build, Innovate, Secure Your Career at Sentar.