Customer Service Representative

Safe Rack produces World-Class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment.

The positions are located in our Sumter, SC location.

Answers internal, external, and customer / vendor inquiries on placement and status of orders and purchase orders, address any discrepancies and determine what corrective action should be taken. Provide assistance / coordination between internal Safe Rack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

• Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
• Customer Information:
  Assists in the entering of information for customers, distributors and updates information as necessary.
• Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems
• Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources
• Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary
• Receive/send all customer drawings, maintain due dates current in system
• High level product and process knowledge to answer internal/external customer queries
• Other responsibilities as assigned or required.

A results-oriented individual who thrives working in a fast-paced environment

• 3+ years of Customer Service experience working in a Manufacturing environment
• Experience with Microsoft Office – Outlook, Word, Excel
• A results-oriented individual who thrives working in a fast-paced environment
• Works well in a team environment to honor Safe Rack’s Customer 1st Philosophy
• Strong written and verbal communication skills
  
  Ability to problem-solve while following process guidelines

• Health, Dental and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Accident Insurance Plan
• Critical Illness Insurance
• Short-Term & Long-Term Disability
• Life Insurance
• Employee Assistance Program (EAP)
• Legal Shield Plan
• IDShield Plan
• Pet Insurance
• 401(k) Plan with company match
• Tuition Reimbursement
• Paid Time Off
• Weekly pay

Equal Opportunity Employer Veterans/Disabled