Manufacturing Customer Service Representative

Manufacturing Customer Service Representative (Administrative)

Safe Rack produces World-Class products that are proudly made here in America. We work diligently to innovate new products and processes that drive safer, smarter, and more effective solutions. Our state-of-the-art manufacturing facility has been expanded multiple times over the past decade to accommodate our growth. We offer competitive weekly pay, excellent health benefits, and a fantastic clean working environment.

Location:

Sumter, SC.

Answers internal, external, and customer/vendor inquiries on placement and status of orders and purchase orders, addresses discrepancies, and determines corrective action. Provides assistance/coordination between Safe Rack departments and external customers. Processes entries, prepares and files commercial documentation, and assists with calculations/report preparation as needed.

• Administrative tasks for managing assigned Regional Area Manager (RAM) accounts.
• Assists in entering customer, distributor information and updates as necessary.
• Enter, update and process sales orders, purchase orders, coordinate/release for fabrication, etc. in all systems.
• Process field issue/returned product orders accordingly (warranty/replacement/repair/etc.), distribute/release, ensuring capture as directed from Technical Resources.
• Build rapport with customers; respond to customer or distributor questions on order status, discrepancies in billing or delivery, determine appropriate corrective action including backup for RAM as necessary.
• Receive and send all customer drawings, maintain due dates current in system.
• High level product and process knowledge to answer internal/external customer queries.
• Other responsibilities as assigned or required.