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Customer Service Representative
Job in
Sumner, Pierce County, Washington, 98390, USA
Listed on 2026-03-01
Listing for:
Holman Logistics
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Responds professionally and timely to inquiries, issues, concerns of Holmans customers.;
Addresses carrier concerns; completes action items; resolves issues within policy and stated guidelines.;
Investigates any errors in the inbound (IB) and outbound (OB) process that lead to inaccuracies; finds root cause and takes initiative to correct.;
Captures revenue for special requests and for daily activities based on the rates established for the customer.;
Generates various reports as necessary for account status tracking purposes.
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