Associate Customer Strategy Manager

Overview

Associate Customer Strategy Manager role at Kenvue, focused on enabling the achievement of forecast and brand objectives for Digestive Health & Eye Care through strategic plans that align customer and Kenvue business goals. Lead the planning process, influence go-to-market strategies, own the new-item launch process for assigned brands, and coordinate customer-specific marketing efforts. Serve as a liaison between Sales and Marketing by providing the voice of the customer and knowledge of marketing and brand strategies to the field.

Provide in-depth analytics and insights for the team and customers.

Our global team is ~ 22,000 people with a culture where every voice matters and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. We put people first, care fiercely, earn trust with science and solve with courage – with opportunities waiting for you. For more information, .

Senior Manager Customer Strategy

North America, United States, New Jersey, Summit

Hybrid

The Associate Customer Strategy Manager is responsible for enabling the achievement of forecast and the brand objectives for Digestive Health & Eye Care through instituting strategic business plans that integrate, align, and achieve customer and Kenvue business goals. Lead the planning process and play a meaningful role in influencing go-to-market strategies, own the new-item launch process for assigned brands, and coordinate the customer specific marketing efforts.

Serve as a liaison between Sales and Marketing by providing “voice of customer” to Marketing and by providing knowledge of marketing and brand strategies to the field. Provide in-depth analytics and insights for the team and customers.

Key Responsibilities

• Communicate key strategies, insights, and initiatives between field and internal teams; gain alignment across a matrix environment to support goal achievement; develop and present customer, category, and brand reviews to drive brand and category performance
• Analyze trends and develop insights for Sales and Strategy. Organize, analyze, and draw conclusions and insights from syndicated data sources and translate findings for application at the customer team level
• Collaborate with cross-functional partners such as Marketing, Supply Chain, Trade, and Finance to track orders and ensure product shipment allocations meet company guidelines; partner with internal team members to develop and execute the pricing strategy
• Partner with internal team members (i.e., Shopper Marketing) on research and outputs
• Lead business planning process by preparing insights and analytics to support marketing strategy, preparing planning templates, communicating the process, and conducting internet meetings to complete the customer and sales team planning processes; lead cross-functional team members in development and implementation in the 4
  
  Ps; ensure execution of plans through regular communication and interaction with the customer team and in-store visits
• Seek out and secure funds from brand or marketing to support sales efforts; ensure promotional and marketing initiatives remain within budget; maximize trade spend dollar allotment by tracking and monitoring return on investment of trade funds to achieve enhanced share with minimal expenditure; develop and manage promotional programs, such as special packs, coupon packs, and in-store displays, to support customer sales, while monitoring performance report results
• Participate in special projects as assigned by the supervisor

• Candidates must be legally authorized to work in the US
• A minimum of a Bachelor’s degree is required in related field
• A minimum of 4 years total work experience (or 3 years CPG) in marketing or sales
• Must have the ability to work effectively within a fast-paced, complex matrix, changing environment
• Ability to influence decision makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan
• Ability to complete projects and follow processes to…