Chief Operating Officer

Chief Operating Officer (Full Time)

Join the CEO’s senior leadership team at Summit Area YMCA to drive operational excellence and strategic growth across all YMCA branches.

Full-time Description

As a key member of the CEO’s senior leadership team, the Chief Operating Officer drives operational excellence and strategic growth across all YMCA branches. This role transforms vision into measurable impact by leading high‑performance teams, fostering innovation, and ensuring the organization strengthens community and advances the YMCA as the heart and hub of the community, supporting the mind, body and spirit.

The COO activates strategic priorities through data‑driven decision‑making, collaborative partnerships, and comprehensive risk management, while protecting and growing the YMCA’s most valuable assets: its people, programs, and community trust.

What Success Looks Like

Operational Excellence

Branch operations consistently meet or exceed revenue targets while maintaining expense discipline. Program quality scores increase year‑over‑year as measured by participant evaluations and Listen 360 metrics, while strategic plan objectives are achieved with documented community and financial impact. Safety incidents decrease through effective processes, training, and mitigation strategies.

Team & Leadership Development

Branch directors and key leaders demonstrate measurable growth in leadership competencies, staff retention and engagement remain strong, and succession planning creates a talent pipeline. Employee engagement scores reflect a culture of innovation and appreciation you’ve enhanced.

Growth & Innovation

Membership recruitment and retention rates exceed regional benchmarks; new program initiatives launch on time, on budget, and meet revenue goals; community partnerships expand organizational reach and diversify revenue streams; facility utilization increases through strategic programming and scheduling.

Community Impact

Programs address identified community needs for all populations; philanthropic contributions grow through strategic fundraising alignment; brand awareness and community reputation strengthen as measured by surveys and engagement.

Essential Responsibilities

Strategic Operations Leadership

• Translate strategic vision into executable operational plans with clear KPIs, data‑driven analyses, and accountability measures.

• Supervise and mentor Executive Directors to create thriving branches.

• Monitor and analyze monthly financial reports, taking proactive action to ensure fiscal health.

• Guide organizational decisions on what to stop, start, and continue based on data and community impact.

Program Excellence & Innovation

• Implement and oversee comprehensive program evaluation systems ensuring alignment with our mission and quality standards.

• Foster a climate of innovation to offer impactful member‑focused programs addressing evolving community needs.

• Lead staff through planning, development, and implementation of new program initiatives with measurable outcomes that advance our strategic initiatives and maximize resources.

Financial Stewardship

• Develop, monitor, and manage operating budgets ensuring revenue targets are met or exceeded.

• Control expenses while maintaining program quality and staff development investments.

• Create and track financial performance indicators that drive strategic decision‑making.

• Develop pricing strategies that balance accessibility, competitiveness, and sustainability.

Growth & Development

• Drive operational growth through program expansion, member recruitment, and retention.

• Pursue strategic collaborations, partnerships, and opportunities that align with our mission.

• Work with board committees and advisory groups to build volunteer relationships and maximize community engagement.

• Work collaboratively to execute fundraising strategies in partnership with CEO and Advancement.

Risk Management & Compliance

• Protect organizational assets including people, property, finances, and reputation.

• Ensure comprehensive risk assessment, crisis planning, and accountability systems are in place.

• Guarantee facility safety, maintenance, and compliance with all applicable…