Chargeback Analyst

Job Summary

The Chargeback Analyst is responsible for the timely validation of debit and credit memos within Model N, managing all trading partner accounts exceeding $400 million+ in annual total in validation and processing. This position will manage day-to-day engagement with chargeback vendor(s) by resolving errors and maintaining regular communication with Wholesaler and Distributors.

• Adjudication & Validation:
  Analyze daily chargeback transactions to ensure credits are accurately issued within a 3–5-day window in Model N. Serve as the primary analyst responsible for researching and investigating errors to mitigate systemic issues.
• Multi Channel Revenue Protection:
  Oversee adjudication and reconciliation of high volume EDI 844 / 844 resubmissions transactions and manual claims across distributor and direct purchase channels.
• Data Integrity
  
  Collaboration:
  
  Partner closely with the Membership Analyst to resolve customer misalignments and "bad data" trends. Leverage cleansed customer master data to execute flawless financial transactions and identify recurring rejection patterns that require upstream correction. Builds business cases to implement appropriate technologies and platforms
• Trend Analysis & Reporting:
  Utilize internal reporting tools (Power BI) to identify and visualize trends associated with claim submissions and dollar impact. Communicate these insights to Account Managers and the Finance team to improve overall account health and profitability.
• Possess a broad mastery of service and administrative functions, including in-depth knowledge of administrative systems and financial basics
• Possess in depth knowledge of business operation systems, workflows and downstream impacts, proactively identifying gaps and recommending improvements
• Operate at a high level to consistently meet or exceed business unit quality and productivity standards
• Follow established policies and procedures
• Account Stewardship & Business Reviews:
  Act as a contact for customers, account managers, and inter-departmental areas within Commercial. Support regularly scheduled business reviews with wholesaler/distributors to review error trends, provide suggestions for solutions, and ensure all operational action items are tracked to completion. Support alignment by establishing processes that leverage insights, share best practices, and create a culture of open and transparent communication.
• Order-to-Cash Financial Reconciliation:
  Partner with Accounts Receivable to support customer credit clearance. Ensure chargeback processing speed aligns with established KPIs to prevent disruptions in the order fulfilment cycle managed by Order Management.
• Collaborate on cross functional projects and special assignments, acting as a subject matter expert and department liaison
• Embrace and support change to move the organization forward in support of strategic goals and objectives
• Support IT efforts to drive initiatives, system enhancements, testing and production support

• Support internal and external audits. Investigate and analyse all audit claims to resolution and provide meticulous documentation supporting the outcome in compliance with requirements.
• Make suggestions to improve existing scorecards and other reporting outputs
• Operate with a high degree of discretion and apply independent decision making, with the ability to think outside the box, offering Management unique solutions
• Model behavior that builds relationship with customers and Sales to develop loyalty and enhance customer experience
• Partner with internal stakeholders to create/maintain department procedures and training materials
• Dedicated to forward-looking strategic analysis that drives member growth, retention, and contract performance
• Assist with peer-to-peer coaching and education as it is relates to routine, specialty or complex processes and systems
• Assist in writing test cases, scripts and testing of new system enhancements

• Employee will have responsibility day-to-day maintenance of customer data to ensure accurate chargeback processing
• Employee will be accountable for timely resolution of chargeback exceptions
• Emplo…