Retail Sales Associate SUMMERVILLE | Dorchester Rd

Retail Sales Associate SUMMERVILLE | Dorchester Rd All in Avg. $30

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand. This role is a learning role with advancement potential after training completion.

• Learn and build proficiency in customer service while delivering a best-in-class experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
  • Side-by-side selling to find personalized solutions beyond devices and service plans, including accessories and upcoming Internet of Things (IOT) devices
  • Guiding customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise
• Approach service and sales needs with patience, honesty and empathy
• Become proficient in the use of digital tools to enhance interactions and onboarding to demonstrate:
  • How our coverage stacks up in the customer’s neighborhood with a fast LTE network
  • Why plans and services help customers stay connected and go further
  • How wireless is defined through device and account inspection, review and troubleshooting
• Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
• Build relationships with employees across channels and collaborate to:
  • Own the customer experience and resolve issues, creating a seamless environment
  • Identify and handoff small business leads
  • Develop strong peer relationships and accountability for the company’s success
  • Provide first-class customer experience with a positive attitude

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with customers
• Competitive drive and the confidence to succeed in a fast-paced sales environment
• Willingness to work with peers and store leaders, learning and sharing best practices while serving customers
• Effective at balancing customer experience and performance goals
• 6 months of customer service and/or sales experience; retail environment preferred

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching milestones
• Career advancement opportunities
• A culture of care & excellence
• Health benefits for full-time employees
• Bonuses: monthly sales incentives, contests, rewards, and more

• Be at least 18 years of age
• High school diploma or GED
• Ability to stand for long periods
• Ability to lift up to 25 lbs
• Reliable transportation
• Full-time (40 hours) or part-time (20+ hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. We welcome everyone to our team and encourage you to bring your unique perspective. You BE YOU!

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Inquiries:

Note: Seniority level:
Internship;

Employment type:

Full-time;
Job function:
Sales and Business Development;
Industry: Retail

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