Ambulatory Service Manager- Pediatric Specialty Care

Job Description Summary

MUSC Children’s After Hours and Specialty Clinics is a pediatric outpatient clinic under the MUSC Health System. We host a variety of pediatric subspecialists and provide walk‑in after‑hours care during hours when most pediatricians are closed.

• Overall management and leadership of specialty care physician practice operations including business operations, financial management, human resource management, information management, patient care systems, and quality management.
• Manages day‑to‑day operations, reviews operational issues, recommends performance improvements and increases efficiency.
• Assures all providers and staff are adequately onboarded and trained regarding operational practices, policies, and EHR use; monitors compliance.
• Initiates and facilitates monthly staff meetings; follows up timely on issue resolution.
• Attends provider meetings and educational conferences to stay informed of new developments in the health care field.
• Oversees ordering, stocking, and maintenance of adequate inventories of all medical and office supplies.
• Reviews invoices and statements from vendors for payment and checks for discounts earned.
• Works and collaborates with other leaders to ensure practices are staffed appropriately.
• Participates in ad hoc projects as assigned.
• Attends and participates in meetings/committees, and presents reports as needed.
• Leads human resources activities including job posting, interviewing, hiring, orientation, performance management, disciplinary issues, resolving staff complaints, termination, and training.
• Develops staff through coaching, mentoring, rewarding, re‑training, and guiding.
• Assists the management team with investigations of patient complaints and incidents; performs staff education and re‑training if needed.
• Empowers employees and recognizes and rewards their contributions.
• Commits to continuous improvement of workflow processes and procedures.
• Prepares office budget; monitors, verifies, and reconciles expenditure of budgeted funds; maintains adequate inventory and controls practice expenses in accordance with medical office budget.
• Reviews provider scorecards monthly for performance expectations and reports at appropriate meetings.
• Identifies and implements cost‑effective approaches to increase revenue streams and ROIs.
• Ensures quality of work performed by direct reports.
• Skilled in effective leadership, empowerment, and management; possesses leadership, communication, and critical thinking skills.
• Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision‑making, development, and maintaining effective relationships with providers, clinical and clerical staff, patients, and the public.
• Skilled in analyzing situations accurately and taking effective action.
• Strong interpersonal skills; skilled in organizing work, prioritizing, and achieving goals and objectives.
• Knowledge of EHR.

• Bachelor’s degree in Business Management or related field required.
• Minimum 2+ years of prior healthcare leadership experience required.
• Skilled in effective leadership, empowerment, and management.
• Possesses leadership, communication, and critical thinking skills.
• Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision‑making, development, and maintaining effective relationships with providers, clinical and clerical staff, patients and the public.
• Strong interpersonal skills.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.