IT Support Helpdesk Specialist

Are you a "People Person" who happens to be good at Tech?

At ADVYON
, we have flipped the typical IT support model upside down. We don’t believe in reading off scripts or tiered "break/fix" support where clients are passed around like a hot potato.

We believe in Connecting People
.

We are looking for an IT Support Specialist who understands that technology is just a tool to help people succeed. You won’t just be resetting passwords; you will be a partner to our clients, ensuring their businesses run without interruption.

ADVYON is the premier Business Technology Consulting firm in the South Carolina Low country. We serve local governments, schools, non-profits, and businesses that require enterprise-grade security and speed. We are 13 people strong, local, helpful, and highly competent.

• No "Ping-Pong": We own the problem until it is fixed. We don't blame vendors; we fix the issue.
• Service First: We hire service professionals first and tech experts second.
• White Glove: We never drop-ship cold boxes. We configure everything at HQ first.

• Be the Face of ADVYON: Serve as the primary point of contact for clients via phone, email, and our custom portals. You will triage, troubleshoot, and resolve issues with patience and clarity.
• Master the Tech Stack: Utilize industry-leading tools (Ninja
  
  RMM, Sentinel One, Ubiquiti, Meraki, M365) to monitor health and solve problems—often before the client knows they exist.
• White Glove Deployments: Unbox, update, and configure hardware (laptops, firewalls, switches) at our Summerville HQ, ensuring a "plug-and-play" experience for the client.
• Vendor Liaison: Speak to ISPs and software vendors on behalf of the client to resolve outages or glitches (so the client doesn’t have to).
• Grow Your
  
  Skills:
  
  Work directly alongside Tier 3 Engineers to learn high-level networking and security concepts.

• You possess a "Service Heart": You treat people the way they want to be treated. You are patient, kind, and clear.
• You are a Problem Solver: You don’t just look for a band-aid; you look for the root cause.
• You value Integrity: You do the right thing, even when no one is watching.
• You are Local: You know the Low country and can travel to client sites in Summerville, Charleston, and Mount Pleasant when needed.

• Strong knowledge of Windows 10/11 and Microsoft 365 environments.
• Basic understanding of networking (DNS, DHCP, TCP/IP, Firewalls).
• Experience with ticketing systems and remote support tools (Splashtop, Ninja
  
  RMM is a plus).
• Ability to troubleshoot printer, VoIP, and Wi-Fi connectivity issues.

• Security Clearance: Because we work with Law Enforcement and Government entities, you must be able to pass a SLED Background Check and achieve CJIS Level 4 Certification (fingerprinting required).
• Valid Driver’s License and reliable transportation.

• No "Tier 1" Purgatory: Because of our inverted model, you aren't stuck reading scripts. You get early exposure to complex projects.
• Culture: We are a close-knit team that actually likes each other. We value open communication and empowerment.
• Growth: We invest in your training. We want you to become a high-level engineer.