Houseperson

Part‑Time Seasonal Houseperson – Home2 Suites Summerville

Executive Summary
Provide a clean, friendly, well‑organized and safe environment for guests. Focus on clean rooms, guest satisfaction, teamwork and hotel knowledge while supporting events and technology.

• Happy Guests – greet and welcome guests with a smile.
• Guest Relations – use guests’ names whenever possible.
• Guest Satisfaction – work as a team to achieve high satisfaction scores.
• Recovery – handle challenging situations with hospitality and urgency.
• Hotel Knowledge – demonstrate strong knowledge of all hotel facilities and amenities.
• Events – support all hotel groups and events.
• Technology – understand relevant technology for each role.
• Phone Etiquette – answer all calls with friendly service using the approved greeting.
• Spotless Cleanliness – keep all areas clean and well‑organized.
• Sparkling Clean Work spaces – maintain clean and organized front and back of house areas.
• Pitching In – assist in cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning – greet guests while cleaning, by name if possible.
• Product Consistency & Quality – follow all checklists to 100% accuracy, complete shift handover reports on time.
• Flawless Uniform – wear a clean, approved uniform, be well‑groomed, wear a nametag, and smile at all times.
• Communication – maintain clear, honest, professional communication among team members.
• Can Do Attitude – stretch beyond traditional role to meet business and guest needs.
• Collaboration – commit to working together to create a welcoming environment and effective workplace.

• Luggage Handling – store and retrieve luggage or packages for guests.
• Cleaning and Trash Management – clean guest hallways, stairwells, service areas, ice rooms, pool area, parking lot, and common grounds; collect trash from external receptacles and pick up debris.
• Furniture Upkeep – monitor furniture placement and condition, report issues to management.
• Restocking – maintain stock levels in linen closets and guest amenities; replenish amenities in assigned guestrooms; maintain housekeeping cart.

• Happy Guests – Management Performance Ratings, Guest Satisfaction Scores, Intent to Return.
• Spotless Cleanliness – GM/AGM Spot Checks, Leadership Walk‑throughs, Guest Ratings/Reviews.
• Product Consistency & Quality – Checklist Tracking, Management Performance Ratings, Guest Ratings.
• Teamwork – Management Performance Ratings.

• Experience in hospitality, service, consumer‑facing franchise or related field preferred.
• Positive, can‑do attitude and willingness to learn.
• Ability to follow guidelines, understand and adhere to established procedures.
• Handle pace and pressure – work well under stressful, high‑pressure conditions.
• Listening and conflict resolution – effective at listening, clarifying, and resolving concerns.
• Communication skills – convey information and ideas clearly.
• Hospitality and guest service – desire to serve all guests.
• Age requirement – 18 years or older.
• Schedule and travel – willing to work varied schedule, evenings, nights, weekends, and holidays.
• Clock‑in/out – punctual arrival and departure, no off‑clock work.
• Breaks – clock in/out for breaks per schedule.
• Call‑outs – provide sufficient notice per supervisor direction.

• Stooping – bending body downward and forward by bending spine at waist.
• Climbing – ascending or descending ladders, stairs, scaffolding, ramps, poles.
• Balancing – maintain equilibrium to prevent falling.
• Kneeling – bending legs at knee to come to rest on one or both knees.
• Crawling – moving about on hands and knees or hands and feet.
• Standing – remaining upright on the feet for sustained periods.
• Walking – moving on foot to accomplish tasks, especially long distances.
• Repetitive motions – substantial movements of wrists, hands, and/or fingers.
• Lifting – carrying certain housekeeping items such as linens, trash, or vacuums.

Employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members

Entry level

Part‑time

Management and Manufacturing

Hospitality