Customer Support Specialist

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The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The role builds and fosters relationships between the supplier, end customer, and TRIGO HT with high quality customer service, while maintaining the highest performance standards.

Direct:
Site Manager;
Indirect:
Area Manager / Director of Operations.

• Build, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services.
• Maintain the customer's account while preserving customer confidentiality.
• Handle general inquiries, address complaints, provide solutions to resolve issues as they arise.
• Provide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.
• Maintain supplier customer inventory and records accurately.
• Systematically segregate, coordinate, and manage disposition of non‑shippable material.
• Create customer‑specific documents relating to unique projects and requirements.
• Build and send customer‑specific reports.
• Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer, both manual and EDI.
• Conduct, investigate, and reconcile cycle counts and annual physical inventory.
• Monitor and communicate supplier inventory levels and supplier delivery performance indicators.
• Other duties and/or responsibilities as assigned.

• Energetic, friendly, and professional attitude.
• Strong interpersonal skills; written, verbal, and group settings.
• Ability to work under stress and deadlines; prioritize and multitask.
• General understanding of warehousing methods and shipping procedures.
• Proficiency using computerized inventory control systems and Microsoft Office Suite.
• Exceptional organizational skills and ability to discern which methods and systems to use per customer requirements.
• Proven record of job diligence and attendance.
• Managerial or supervisory experience preferred.

• Hard skills: speak and read in English, good communication, multi‑task, work in a fast‑paced environment, handle sensitive and confidential material, reliable transportation.
• Values & Attitudes: global team spirit, team player, caring for people, open‑mindedness, excellence (reactive, resilient to pressure, rigorous), customer focus (client‑oriented, reliable & trustworthy, flexible), initiative (autonomous, innovative, daring).
• Overall recommendations: detail orientation, self‑motivation, analytical skills, energetic-friendly-professional attitude.
• Education:
  
  high school diploma or GED required; supply chain experience preferred; customer service experience required.

Entry level

Full‑time

Other

Business Consulting and Services