Assistant Store Manager, Petsense

Overview

This position is responsible for proficiency in all areas of a retail operation. It serves as the second in charge of operations to the Store Manager, providing leadership and direction to the store team, ensuring a positive customer shopping experience, and performing operational activities throughout the store. The role promotes a safe and productive work environment for all team members, customers, and vendors, and trains staff on application of policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts and be available for varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Assist Store Manager in store operations, including driving sales and profit, customer loyalty, planning, prioritization, and delegating daily tasks.
• Support team management functions: counseling, hiring/staffing decisions, scheduling, training, and development.
• Serve as store leader during the Store Manager’s absence.
• Order live goods and store supplies.
• Train and certify Team Leaders in receiving processes.
• Lead and coach team members on store operations to grow sales and profitability.
• Implement merchandising initiatives, expense control, profit/loss management, and shrink reduction.
• Execute basic, promotional, and seasonal merchandising activities.
• Perform opening/closing procedures.
• Transport and make deposits to bank.
• Assess store conditions and assign duties.
• Organize and prioritize workflow using the daily planner.
• Recover merchandise and participate in mandatory freight process.
• Perform price change activities.
• Resolve customer complaints/issues and ensure a positive customer experience.
• Adhere to loss prevention standards and respond to alarm calls as needed.
• Communicate with team members on job functions, responsibilities and financial goals.
• Operate cash register/computer supervising cash handling procedures.
• Assist team members on appropriate application of policies and procedures.
• Ensure safety and well‑being of live animals; sanitize and maintain holding tanks as required.
• Complete all related documentation.
• Perform additional duties as assigned.

• Previous retail leadership experience.
• Experience with pet/live animal knowledge strongly preferred.
• Supervisory experience preferred.
• Minimum 18 years of age and a valid driver’s license.
• High school diploma or equivalent preferred; associates must read, write, and count accurately.

• Ability to perform and execute principal responsibilities of team members.
• Strong interpersonal skills and conflict resolution.
• Basic computer skills.
• Pet/Live Animal, pet food, pet product knowledge strongly preferred.

• Indoor operation with moderate noise; indoor floors and outdoor lots typically hard surfaces.
• Shift lengths vary; generally at least 4 hours and may exceed 8 hours.
• Promotes a safe and productive workplace and adheres to company safety training and guidelines.

• Frequently lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for an entire shift.
• Safely access all store areas including selling floor, side lot, stock area, and register area.
• Operate store equipment such as computer, cash register, and other equipment.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process information through the point‑of‑sale system.
• Complete required training and certification.
• Travel as required for district needs.
• Drive or operate a vehicle for business needs.
• Position is non‑sedentary.
• Maintain physical and mental stamina for quick, safe movement across store and outdoor areas.
• Operate all equipment safely, accurately, and effectively to provide high‑level customer service.

This job description…