Multi-Unit Team Leader

Overview

Multi-Unit Team Leader role at H&R Block. You will provide leadership over three H&R Block tax offices, leading customer-centric teams to accelerate seasonal tax business. Prior tax preparation experience is not required. This role starts with a flexible part-time schedule in the fall and transitions to full-time January–April, including evenings and weekends as needed. This role is in-person and not remote.

• Lead and develop associates across three tax offices
• Deliver an outstanding client experience and achieve office growth objectives
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office growth plans and client growth targets
• Develop local partnerships and manage office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center
• Build an engaging team environment through training and coaching
• Lead daily team meetings and communicate essential information to associates
• Create staff schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed after completing the Income Tax Course or Tax Knowledge Assessment

• People management experience with ability to grow and develop associates
• Ability to execute growth plans and foster a growth culture
• Strong decision-making and judgment in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency in MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility:
  Medical Coverage, 401k, Employee Stock Purchase Plan
• Check benefits at

We are committed to building a Connected Culture where trust, care, and connections help everyone belong. You will work in an exceptional environment recognized on Best Companies lists and be surrounded by colleagues focused on growth and support. H&R Block is an equal opportunity employer and welcomes diversity in the workplace.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.