Service Manager

Job Details

Level
:
Management

Job Location
:
Retreat at Riverstone - Sugarland, TX 77479

Job Category
:
Service/Maintenance

Our national multi‑family management company seeks an experienced Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

Reports to: Community Manager and Regional Maintenance Supervisor

Supervises: All maintenance personnel, including housekeeper, under direction from the Community Manager.

• Supervises, trains and schedules maintenance activities for the apartment community and maintenance staff.
• Coordinates, schedules and responds to resident/management requests and work orders for occupied units.
• Coordinates, schedules and prepares vacant apartment units for move‑in.
• Coordinates and schedules appropriate safety and skill training for maintenance employees.
• Identifies and corrects hazardous property conditions that could place the property in a liable position.
• Orders supplies and manages the maintenance budget.
• Co‑ordinates, schedules, and performs preventative maintenance on equipment and units.

• High school diploma or equivalent.
• Five years of multi‑family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.
• EPA Section 608 (HVAC/Freon Recovery certification) required.
• Certifications/Permits required:
  City or State certifications to perform job responsibilities required.
• Training in boiler repair, plumbing and mold detection/resolution required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator (CPO) required.

• Must be able to perform plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make‑ready.
• Must be able to operate common maintenance related tools (key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders).
• Apply common sense and understanding to carry out instructions and plans.
• Interact regularly with residents, vendors, contractors, all levels of employees, and clients, requiring excellent interpersonal skills.
• Must read and write in English to read diagrams, meters, instructions, write reports, etc.
• Proficiency in using property management software(s) and Microsoft Office.
• Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
• Basic knowledge of OSHA Requirements and local, city and state ordinances.
• Must supply own hand tools.