Manager, Patient Business Services - Surgery; Sugar Land

Overview

Our MIST Surgery department is seeking a Manager, Patient Business Services for the Sugar Land location. The ideal candidate will have EPIC experience and general surgery knowledge.

Responsible for managing day-to-day operations including pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

• Develops a working knowledge of the patient population and physician relationships; builds business plans that meet the needs of our customers. Ensures operations are in line with the strategic business objectives of the facility.
• Evaluates the performance level of the unit and individuals. Defines performance expectations, measurement tools and policy and processes. Supports the instruction of educational programs that promote staff competency.
• Evaluates and provides recommendations for the staffing levels required to perform the functions of the unit. Allocates work assignments in a manner that improves customer service levels, increases productivity and net revenue in the facility.
• May monitor quality improvement efforts and makes recommendations for change as necessary.
• Works with peers to improve workflow and departmental processes.
• Assists with the planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
• Manages expenses as defined by the department budget and monitors cost reports, making adjustments as necessary to reconcile variances.
• Leads in the preparation of departmental compliance with all regulatory requirements.
• Assists in the development of policies and procedures.
• May manage Human Resources activities for direct reports in regards to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning.
• Performs other duties as assigned.

Knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting; proficient in MS Office with emphasis in Excel, 10-key and math.

Bachelor’s degree in Business, Finance, Accounting or Economics, or equivalent experience.

Four years of experience. Experience in a hospital or medical business office setting is preferred. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

This position is a security-sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position.

Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant from maintaining the security or integrity of the infrastructure.

Employees must permanently reside and work in the State of Texas.

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our retirement/pension plan

UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status, or any other basis prohibited by law or University policy. Reasonable accommodation based on disability or religious observances will be considered in accordance with applicable law and UTHealth Houston policy.

All UTHealth Houston employees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth Houston’s rules and regulations, as well as the affiliate’s rules and regulations.