Ambulatory Service Representative II-Kelsey Seybold Clinic: Fort Bend Campus

Job : 2338843
Job Type
:
Full-time
Location
:
Sugar Land, TX 77478

Explore opportunities with Kelsey‑Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi‑specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties.

Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Ambulatory Service Representative (ASR) II is responsible for providing assistance to patients in a friendly and courteous manner. The ASR II is responsible for check‑in and check‑out functions, including registration and cashiering. The ASR II must maintain a neat and professional appearance and an organized work area.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School diploma or GED
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months of experience in a customer facing role within a medical office, healthcare setting or other service‑related industry OR 1+ years KSC ASR I with 6 months ASR II cross‑training experience and the successful completion of Epic Front Desk Training OR 1+ years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows‑based software including Word and Excel
• Knowledge of customer service principles and practices
• Demonstrated excellent verbal and written communication skills
• Basic Math ability
• Proven ability to maintain strict confidentiality of all personal/health sensitive information
• Proven ability to effectively handle challenging situations and to balance multiple priorities
• Fluent in English, verbal and written

• 2+ years