Lead Transporter

FLSA STATUS

Non-exempt

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)

• Three years of customer service, patient transportation or nursing assistant experience of which one year must be in patient transportation

• BLS - Basic Life Support or Instructor (AHA) - American Heart Association

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co‑workers in a manner consistent with a customer service focus and application of positive language principles
• Adapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem solving
• Demonstrates working knowledge of stretchers, wheelchairs, mobility of IV pump or IVs and beds as they relate to safety measures
• Demonstrates a working knowledge of isolation, infection control and safety procedures. Practices universal precautions at all times when assisting patients
• Demonstrates the ability to access information both in the department and within the system to support the department as appropriate

• Communication to Nursing, Imaging and other departments about any delays and to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, Foley catheters, or infusion pumps, etc., needing special handling, to promote both work efforts and problem resolution which is clear and professional.
  
  Uses appropriate communication device to limit conversations to ensure HIPAA compliance. Role models effective communication skills, assisting in team members’ development of such skills.
• Effectively supports Management to implement protocols and objectives with team members to result in optimization of performance, teamwork, patient safety, and customer service. Interacts positively and effectively with patients and guests, as well as internal customers. Serves as a team resource for customer service decisions for problem solving, setting/communicating trip delays, canceling and recalling assignments. Handles basic issues as they pertain to the department, and acts as liaison in the absence of Management.
• Fosters a positive and constructive teaching environment by engaging co‑workers in learning opportunities that are valuable and in alignment with business objectives. Participates in the training, education and development of the team, supporting members of management to achieve optimal department outcomes. Actively participates in making recommendations for improving working relationships in the department and with each nursing unit. Provides contributions towards improvement of department scores for turnover/retention/employee engagement, i.e. peer‑to‑peer accountability.

• Monitors and maintains adequate supply of transport equipment in lobbies and equipment rooms, as appropriate. Clears equipment left on floors, in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher, as appropriate.
• Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room, as appropriate.
• Drives improving department scores for patient satisfaction/experience on…