VISITOR LEAD

The mission of the Children’s Museum Houston is to transform communities through innovative, child-centered learning that improves the trajectories of all children in Greater Houston.

For more than four decades, Children's Museum Houston has supported student achievement, empowered parents, and ignited a life‑long love of learning. We are consistently rated as one of the top children's museums in the nation. Our programming serves more than 900,000 participants annually at the Museum, at the Fort Bend Children's Discovery Center, and at the 270+ outreach locations across Greater Houston.

We welcome families with offerings that include 13 exhibits, a performing arts series, a full slate of cultural programming, science activities led by degreed educators, and weekly Free Family Nights.

Visitor Experience Leads are exemplary staff members who show exceptional dedication, consistently going above and beyond what’s expected. They facilitate family learning engagement in the Museum’s exhibits and through related gallery programs such as training new Discovery Guides, assisting with the Welcome Center, school field experiences, birthday parties, STEM demonstrations and themed workshops. The Visitor Experience Lead position is responsible for fulfilling an array of job functions in a friendly, positive manner.

The Visitor Experience Lead position is expected to maintain a high level of courtesy and professionalism with both visitors and fellow team members. The ideal candidate is a service‑oriented team player, has a strong attention to detail, exceptional interpersonal skills, and takes pride in providing a memorable and safe visit for every guest. The position offers an opportunity to work alongside a group of professional, hard‑working, dedicated people who are all empowered to do whatever it takes to deliver an extraordinary visitor experience.
Work Schedule:
Avaliable on weekdays and weekends
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• Facilitate visitors' learning by describing, modeling, and prompting engagement with the Museum’s exhibits
• Serve as a leader for the Discovery Guide team and demonstrate a well‑rounded understanding of FBCDC mission
• Help lead Field Experiences, Birthday Parties and Volunteers alongside the Visitor Experience Manager
• Assist the Visitor Experience Team with daily tasks
• Coach Discovery Guides in interacting with visitors and program facilitation
• Fill in for Visitor Experience Manager as needed; is on call for museum operations emergency
• Helps supervise Welcome Center responsibilities, including: training, opening and closing out the registers, daily reports, membership purchases, refunds, etc.
• Help lead the training of new Discovery Guides
• Serve as first responder in emergencies as they arise and call in support as needed, including following the Museum’s protocol for lost children, performing minor first aid and the associated documentation, administering adult/child CPR and the AED defibrillator as needed.
• Enforce FBCDC protocols when necessary, and exercise the judgment required to call in management assistance when needed.
• Provide excellent customer service at all times and use the judgment needed to diffuse issues with disgruntled visitors or arguments between visitors
• Throughout each day, re‑stock supplies when necessary, reboot exhibits that are not functioning properly, and call‑in assistance as needed
• Prepare exhibits, as assigned, for opening the Museum to visitors and also reset them in the evenings for the next day
• Demonstrate flexibility by working special events and rentals outside of normal work hours
• Wear costumes, uniforms, and other special attire when necessary
• Occasionally, work at CMH location

• Knowledge of child development (i.e., what is appropriate in terms of education and activities for children of various ages)
• Knowledge of POS systems and handling money
• Knowledge of the various exhibits as well as the activities within each exhibit
• Knowledge of CMH & FBCDC rules and policies
• Strong communication skills (communicate with both adults and children in manner appropriate for their age)
• Management skills (able to monitor large groups and…