Senior Training Specialist - Excellence

Position: Senior Training Specialist - Performance Excellence
At Houston Methodist, the Senior Training Specialist is responsible for designing and implementing learning solutions for employees at all levels throughout the Houston Methodist system in a variety of formats including in-person and virtual. This position develops learning program content and delivers program content in an engaging way to facilitate learning. The Senior Training Specialist uses industry standard evaluation metrics to evaluate program success.

This position also demonstrates broad knowledge and application of the principles, theories and practices of learning and development with strong research skills and proven ability to analyze current and emerging trends (best practices) in the industry to develop effective content and materials. Other responsibilities include coordinating training schedules, conducting training needs assessments and the identification of knowledge gaps, and mentoring other team members to improve facilitation and content development skills.

FLSA STATUS

Exempt

QUALIFICATIONS

EDUCATION

* Bachelor's degree in training, communication, education, healthcare, industrial-organizational (I/O) psychology, instructional design, or related field

* Master's degree preferred

EXPERIENCE

* Five years of experience in a training role with at least three years of soft-skill and leadership training delivery and instructional design experience

* Healthcare experience preferred

* Experience in a formal leadership role preferred

LICENSES AND CERTIFICATIONS

Preferred

* Vendor certification in facilitation and assessment tools and

* Instructional Design

SKILLS AND ABILITIES

* Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

* Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

* Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

* Ability to multi-task and flexibility to meet the requirements of the department and the organization

* Proficient in PowerPoint, Excel, and other presentation software

* Ability to problem solve in the moment and provide recommendations in alignment with values

* Excellent customer service and professional communication skills with the ability to remain calm in stressful situations

* Proficient computer skills and ability to learn and navigate multiple software programs, Learning Management Systems, and presentation and meeting software (e.g., Web Ex and Adobe Connect)

* Proficient facilitation and presentation skills

* Strong leadership, and mentoring skills

* Strong instructional design skills including adult learning principles, learning styles, and delivery methods in variety of formats

* Skilled facilitator who can quickly adapt training approaches, tools, and present effectively to all levels of the organization

* Strong project management skills

* Strong critical thinking skills to adapt and provide application recommendations to individuals in a variety of roles

* Understanding of learning theories and instructional delivery practices in multiple formats

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

* Maintains strong interpersonal relationships with stakeholders and customers.

* Consults, analyzes, and designs highly engaging and interactive and innovative learning solutions applying adult learning theories to improve performance and productivity utilizing the 70-20-10 framework.

* Implements and delivers internally and vendor-developed orientation programs, training, and competency development programs to employees throughout the Houston Methodist system in variety of formats including in-person and virtual.

* Designs, implements and delivers leadership development programs and multi-program curricula designed for managers and above in a variety of formats including in-person and virtual to achieve training and compliance goals.

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