Call Center Representative

Call Center Representative role at Houston Federal Credit Union

Employment Type:

Full Time

Location:

Sugar Land, TX 77479 (Onsite)

Work Hours:

Monday - Friday, 9:00 AM to 6:00 PM

HFCU is looking for an outgoing personality to assist members and potential members with their financial transactions via phone, fax and internet. The individual explains services, responds to problems and directs phone calls to the appropriate area. Provides information for HFCU employees and assists with problems.

• Provides members with information and direction regarding their accounts, requests, and explains services and products when needed.
• Maintains members account information on computer system.
• To act as members, advocate in offering products and services.
• Works assigned reports to provide quality control.
• Receive and process wire requests from members following established procedures.
• To meet or exceed metrics and measurements in obtaining goals set for department.

• Provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answer phones immediately and respond to correspondence within 1 working day.
• To accurately and effectively troubleshoot or direct all calls.
• To process member transactions with minimal errors.
• To add to and maintain knowledge of all new products, services, policies, and procedures.
• Help maintain cohesive staff sufficient to meet daily department needs.
• Provide informed and professional assistance to all members and associates.

• 3 years to 5 years of similar or related experience in a credit union or other financial environment highly preferred.
• 2 years to 5 years of Call Center experience.
• Symitar core system (Jack Henry) highly preferred.
• A high school diploma or GED required.
• Courtesy, tact, and diplomacy are essential elements to this job. Work involves personal contact with others inside and outside the organization, generally regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
• Must be computer literate with excellent communication skills. Must be accurate with numbers and names.
• Must have excellent listening skills, able to operate a 10 key calculator, typewriter and computer.
• Preferably the ability to speak and read both Spanish and English.
• Must have qualities that are consistent with our CORE Values:
  • Integrity, Honesty, & Respect
  • Passion, Commitment & Enthusiasm
  • Seek Excellence in All We Do
  • Work Hard and Have Fun
  • Friendly Service and Superior Value