Customer Service Representative Floater

The Customer Service Representative Floater will be on a Per Required Need (PRN) basis. They will be in charge of weighing trucks in and out as well as grading grain. In addition, they may perform routine clerical duties to support the organization.

Openings: 3

Location:

Multiple across the Territory

• Promote an environment and culture that focuses on fulfilling the mission and core values of Nexus.
• Model behaviors that support Nexus mission and core values to be a trusted advisor to our customers and members.

• Employee must use their personal vehicle for business-related travel (approximately a 30-mile radius) and have a valid driver’s license. The company will provide reimbursement for mileage according to the current IRS standard rate.
• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the appropriate team member.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Performs clerical duties including typing, filing, and completion of forms.
• Weigh trucks, both inbound and outbound.
• Grade grain to make sure that the appropriate discounts are being taken.
• Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
• Answers phones, directs calls to appropriate individuals, and prepares messages.
• Copies, sorts, and files records related to office activities, business transactions, and other matters.
• Sorts incoming mail and delivers to appropriate departments or individuals, processes outgoing mail.
• Maintains filing systems either manually or electronically.
• Manages calendars and schedules appointments.
• Performs other related duties as assigned.

• High school diploma or equivalent
• Customer service/office clerical experience required.
• Ability to type at least 45 words per minute.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

• The employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Prolonged periods sitting at a desk and working on a computer.
• The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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