Multi-Unit Team Leader

Overview

Multi-Unit Team Leader at H&R Block: lead three tax offices, drive client experience and growth. Prior tax preparation experience is not required.

• Provide leadership over three H&R Block tax offices; oversee customer-centric teams to accelerate seasonal tax business.
• Front-line manager responsible for leadership and development of associates; deliver outstanding client experience and achieve office growth objectives for three offices.
• Start with a flexible part-time schedule in fall; transition to full-time January–April, including evening and weekend hours as needed; in-person role.
• Lead daily team meetings, create associate work schedules, manage timekeeping and labor across all offices.
• Travel between offices as required; prepare tax returns as needed after completing Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with District General Manager to create and implement growth plans and client targets; develop local partnerships and community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews; address performance concerns with Associate Relations Center.
• Build an engaging team environment across offices; train and coach associates; recognize contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Travel between offices as required; ensure accurate timekeeping and labor management.
• Prepare tax returns as needed after training.

• People management experience with ability to grow and develop associates.
• Aptitude for growth plan execution and leading a growth-focused culture.
• Strong decision-making and judgment; ability to work in fast-paced environment with minimal supervision.
• Interpersonal and communication skills; customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree or high school diploma with equivalent experience.
• Successful completion of H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

We invest in our people with benefits to support health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You.
• Neurodiversity and caregiver support; discounts on everyday items and services.
• Medical Coverage, 401k, Employee Stock Purchase Plan where eligible.

We are committed to a Connected Culture where trust, care, and connections help everyone belong. We offer an exceptional work environment recognized on Best Companies lists and collaboration across teams.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.