Hardware Technician

Hardware Technician – MSI

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$21.00/hr - $24.00/hr

The Hardware Technician under general direction provides first‑level support to end users, as well as hands‑on desktop repairs, upgrades, and maintenance of systems. The role involves assisting staff in corporate offices and remote locations with technical support of desktop computers, maintaining, analyzing, troubleshooting, and repairing computer systems and peripherals, and supporting laptops, desktops, printers, and applications in a multi‑operating‑system environment.

• Perform desktop/laptop repairs and upgrades as necessary.
• Connect remotely and work with users to walk them through the issue.
• Upgrade operating systems and applications, perform hardware upgrades or repairs, and install new systems.
• Act as a technical resource for the help desk and PC support, troubleshooting complex system problems.
• Assist with the creation of new accounts and editing/termination of existing accounts, distribution lists, resetting passwords, etc.
• Help resolve desktop hardware and software issues.
• Perform network administration tasks, including address assignment.
• Respond to support issues via phone, e‑mail, and virtual login.
• Determine escalation points for specific issues.
• Support other office technology, such as televisions, projectors, and video‑conference equipment.
• Serve as the main point of contact for Tablet and iPad issues (i.e., repairs and hardware changes).
• Participate in developing procedures and suggest improvements to existing procedures.
• Troubleshoot mobile devices and tablets.
• Respond to requests for assistance in person, over the phone, via e‑mail, and through an internal trouble ticket system.
• Perform additional duties as required and/or requested.

• High School Education required.
• College coursework preferred.
• 2+ years’ experience in a similar role.
• Good understanding of TCP/IP networking and VPN.
• Good working knowledge of common office equipment, printers, faxes, projectors, and televisions.
• Experience using Microsoft Office Suite.
• In‑depth understanding of Active Directory domain administration.
• Windows 10.
• VPN.
• Remote Desktop.
• Office 2011/2013.
• Smartphone and iPad device configuration and administration.
• Phone System Administration (Phone System Programming, Support Hardware).
• Good oral and written English language communication skills.
• Quick learner, strong/effective problem solver.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee is regularly required to use hands to handle objects, tools, or controls; reach with hands and arms; and communicate verbally; often sits and occasionally stands or walks.
• Employee must occasionally lift, pull, and move up to 25 pounds; specific vision abilities required include close vision.

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company‑paid Short Term and Long Term disability
• Company‑paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1‑on‑1 tutoring for children/dependents of MSI employees in grades K‑12, including free tutoring for SAT and ACT tests

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI maintains over 50 state‑of‑the‑art showroom and distribution centers across the U.S. and Canada. MSI’s product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.

MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

Entry level

Full‑time

Information Technology

Building Materials