Supervisor, Patient Financial Services

NYU Langone Hospital—Suffolk is a 306-bed medical center, providing care to residents of eastern Long Island. The hospital facility is home to the Knapp Cardiac Care Center—an advanced heart disease diagnostic and treatment facility—as well as a modern ambulatory surgical pavilion with specialized services including women's imaging, a sleep laboratory, and bariatric surgery. Our Provisional Level 2 Trauma Center delivers comprehensive and specialized care for patients with traumatic injuries.

The Stroke Center at NYU Langone Hospital—Suffolk is designated by the New York State Department of Health as a Primary Stroke Center, with expert neurologists available to provide treatment 24 hours a day, 7 days a week. Additionally, NYU Langone Hospital—Suffolk has multiple outpatient sites, including an outpatient wound care center, a hemodialysis center, and various primary care and specialty offices.

For more information, go to NYU Langone Hospital—Suffolk, and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter, You Tube and Instagram.

We have an exciting opportunity to join our team as a Supervisor, Patient Financial Services - FIN-Financial Counsel - Full-Time - Monday-Friday 9:00AM-5:00PM. In this role, the Financial Counseling Supervisor is responsible for overseeing daily operations to ensure accurate, timely, and customer-centered services related to patient financial support. The role ensures operational efficiency, regulatory compliance, and effective team performance while helping patients access available financial assistance and coverage options.

• Utilizes NYU Langone Health and Financial Counseling standards, policies, and procedures to facilitate decisions for areas of responsibility.
• Understands and coordinates efforts to achieve annual departmental goals and objectives.
• Ensures goals, ongoing achievements, and improvement plans are understood by staff.
• Ensures consistent compliance with organizational, departmental, and external policies, procedures, and standards.

• Coordinates the daily workflow and operations of Patient Financial Services.
• Supervises staff in all phases of Patient Financial Services billing and follow-up.
• Conducts routine audits of registration and admission records to ensure accuracy and completeness of patient demographic and insurance information.
• Monitors staff performance for timely billing and follow-up to ensure reduction of accounts receivable.
• Maintains accurate records for productivity metrics, staff schedules, and timekeeping.
• Obtains feedback from employees to ensure assignments are understood and allows for individual initiative.
• Monitors assigned staff to ensure expected outcomes are met in a safe, timely, and effective manner.
• Serves as a resource to staff on issues of financial counseling; facilitates guidelines and regulatory requirements.
• Escalates accounts as needed to leadership.

• Oversees the assessment of patients seeking financial services, including Medicaid eligibility, NY State of Health Marketplace plans, internal Financial Assistance programs or Charity Care.
• Ensures proper screening and referral procedures are followed and accurate documentation is completed to support patient enrollment in coverage programs.
• Supervises insurance verification and pre-authorization processes to ensure accurate and complete information is obtained to support timely and compliant billing.
• Oversees claim submission and follow-up on open accounts; troubleshoots billing issues and ensures timely resolution to support revenue cycle integrity.
• Collaborates with Financial Counselors and other patient access departments to ensure patients are informed of and assisted with financial aid resources.
• Coordinates responses to internal and external audits, ensuring timely and accurate submission of requested documentation and resolution of findings.

• Conducts quality audits and evaluates trends to improve efficiency and effectiveness of departmental processes.
• Identifies operational issues and participates in root cause analysis to support continuous improvement…