Soft Services Lead

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Job Category:
Facilities management/cleaning

Contract Partner Company: G4S FM

Employing Company: G4

SFM

The HPC Jobs Service supports local people into exciting, long‑term careers across our Project.

Fixed Term

40 hours per week

Supporting the Head of Soft Services, you will take full responsibility for the delivery of Housekeeping services. The Soft Services Lead must possess good communication skills and the ability to manage and organise their team as well as ensuring that good customer relationships are maintained. You will be expected to have an excellent working knowledge of the contract and the relevant KPI's applicable to the service lines for which you are responsible.

• Charity work
  - Match‑IT and Payroll Giving
• Refer A Friend incentives
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Confidential Counselling Services
• 24/7 support specialising in health and medical
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

Job responsibilities:

• To develop, improve and maintain an exceptionally strong working relationship with client contacts, subcontractors, suppliers and G4S staff.
• To manage and allocate resources to meet daily delivery schedules and business requirements for these services within the prescribed budget.
• To work closely with the client, offering and sharing advice & knowledge, taking a joined up approach in relation to FM service delivery.
• To lead and develop a multi‑skilled team to meet both the client and operational demands.
• To ensure that robust procedures and processes are in place and are adhered to in order to maintain staffing levels appropriate to contractual requirements.
• To assist the Head of Soft Services in managing the departmental budget.
• To assist the Head of Soft Services in the collating of monthly and annual reports for ultimate submission to the client outlining activities, achievements and general operational performance for the reporting period.
• To comply with the requirements of the Health & Safety at Work Act.
• To comply with all G4S & Hinkley Point C policies and processes as required.
• To assist with the mobilisation of new services.
• Any other duties as reasonably requested.
• To coach and develop the housekeeping team of day and night supervisors (direct reports).
• To co‑ordinate the services of sub‑contractors, and to monitor the service delivery and effectiveness.

Skills & Personal Attributes:

• Able to develop a quick and in-depth understanding of the contract requirements and obligations relating to the relevant service lines.
• The ability to allocate & monitor workloads according to the contract demands.
• Good people management skills and experience in managing a team.
• Excellent IT skills and a working knowledge of corporate systems.
• Minimum of 2 years' experience of leading and developing a team.

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home‑made energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low‑carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low‑carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind‑boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’s a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.